Refund Policy

Last updated: 21 July 2026

Narration (narration.me) offers subscription access to an AI text-to-speech service. This policy explains how refunds and cancellations work. Payments and refunds are handled by our Merchant of Record, Paddle.com.

1. Merchant of Record

All purchases are processed by Paddle, who acts as the seller of record. Refunds are issued through Paddle back to your original payment method. Paddle's own Buyer Terms also apply to your purchase.

2. 7-day refund window

If you are not satisfied, you may request a full refund within 7 days of your initial purchase, provided you have not substantially used the Service (for example, generated a large volume of audio) during that period. Because narration is a digital service delivered immediately, requests outside this window or after significant usage may not be eligible, except where required by law.

3. Duplicate or accidental charges

Duplicate charges, charges resulting from a clear technical error, or unauthorized charges will be refunded in full once verified.

4. Renewals & cancellation

Subscriptions renew automatically each billing period. You can cancel at any time from your billing page (or via the Paddle receipt link in your email). When you cancel, your plan remains active until the end of the current billing period, and you are not charged again. Renewal charges are generally non-refundable for the period already started, except where required by law — so please cancel before your renewal date if you do not wish to continue.

5. How to request a refund

Email narrationai@googlegroups.com with the email address used to purchase and, if possible, your Paddle order or receipt number. You can also request a refund directly through the receipt Paddle sent you. We aim to respond within a few business days.

6. Contact

Questions about billing or refunds: narrationai@googlegroups.com.